Is this available?
Yes, it is available.
Are you looking to buy cash or finance?
* * * * *
I would like to buy Cash:
Please book your test drive appointment here:
app.greminders.com/c/carcatch/canada
One of our team members will contact you within 1 business day from Monday to Friday to book your appointment.
* * * * *
I would like to Finance:
My finance manager will call you to discuss the financing options. What is your contact number?
My finance manager will give you a call
My finance manager will give you a call.
His name is Iraj and his number is: 613 240-7866
Email: application@approvalguy.ca
– – – – – – – – – – – – – – – –
My finance manager will give you a call.
Her name is Jeneva and her number is: 613 701-4996
Fluent language: French and English
Email: application@approvalguy.ca
– – – – – – – – – – – – – – – –
My finance manager will give you a call.
His name is Navish and his number is: 873-688-3636
Fluent language: English, Hindi and Punjabi
Email: application@approvalguy.ca
– – – – – – – – – – – – – – – –
My finance manager will give you a call.
His name is Fouad and his number is: 819 329-3813
Fluent language: French, English, Farsi and Kurdish
Email: application@approvalguy.ca
Our Address
Hi,
It’s my pleasure to talk to you over the phone.
I can meet you
958 St. Lurant Blvd Ottawa, on K1k 3B3
We are here
Mon to Saturday
10:00 am to 3:00 pm
Please let me know what time works for you?
Iraj
613 240-7866
info@approvalguy.ca
Is Finance available on this car?
My finance manager will call you to discuss the financing options. What is your contract number?
Anything about financing/ rate / bad credit...
My finance manager will call you to discuss the financing options. What is your contract number?
Is the price negotiable?
Unfortunately, we don’t negotiate the pricing online. I can book you an appointment to meet with the sales manager.
Can you send the Carfax?
Yes, we have Carfax upon request during your visit to the dealership.
When you see the car, I don’t mind paying for Carfax and providing it to you.
Cash or finance? Which deal is a better deal?
The price to buy cash or finance is the same. but has different processors.
Do you take Trade?
Yes, we do. Let’s book you an appointment for the car you are looking to purchase, during your visit to the dealership my manager can appraise your trade as well.
To book an appointment through our secure app:
app.greminders.com/c/carcatch/canada
Once you book an appointment, you will receive a confirmation text with all information.
Are you a dealer?
Yes, we are a dealer. Also, we are thrilled to partner with 30+ dealerships in Ottawa. We will book you an appointment according to your availability and the dealerships. A salesperson will be waiting at the dealership to help you choose your ideal vehicle.
What is your address?
Sorry, we don’t accommodate walk-ins as our hours are appointment based. Please book an appointment, a salesperson will be waiting at the dealership to help you choose your ideal vehicle.
I already booked an appointment
That’s great. You will receive an appointment confirmation shortly via text message.
Are you in Ottawa?
Yes, we are based in Ottawa. We have 30+ dealerships in Ottawa. Once you book an appointment, you will receive a confirmation text with all the information.
Am I able to chat about the vehicle on over the phone?
Yes, my manager will call to answer all the questions you may have. Can you please provide your contact information?
Can I talk to someone before I make an appointment?
My manager will call to answer all the questions you may have. Can you please provide your contact information?
Try to call ...
I tried calling but your number is not reachable.
Please call me back!
Cell 613 240-7866
Approval Guy
I am Looking to buy Cash?
Sure, we have 25+ dealerships in Ottawa, we will book an appointment according to your availability.
Please book an appointment.
approvalguy.ca/booking/
Which deal is a better deal? Cash or finance?
The price to buy cash or finance is the same, but the process is different.
Do you accept Walk-ins?
Sorry, we don’t accommodate walk-ins as our hours are appointment based.
Please book your test drive appointment here:
app.greminders.com/c/carcatch/canada
Once you book an appointment, you will receive a confirmation text with the location and all the info.
Any issues with the car ? Dents, mechanical issues, rust?
Our cars come with a safety inspection. After you pick up the car, a safety standards certificate will be given which is valid for 36 days. It means you have 36 days to drive the car and if a problem arises, bring the car back and we will fix it free of charge.
I’m Looking for financing but want to see the car beforehand.
Sorry, we don’t accommodate walk-ins as our hours are appointment based.
Please book your test drive appointment here:
app.greminders.com/c/carcatch/canada
Once you book an appointment, you will receive a confirmation text with the location and all the info.
So far Date, When customer try to book an appointment.
I don’t mind booking an appointment for your suggested time but it is very unlikely that this vehicle will be available until then.
Which deal is a better deal? Cash or finance?
The price to buy cash or finance is the same, but each has a different process.
Does the car come with tires / extra this or that?
This is a used vehicle, what you see in the picture is what you get.
Follow up Call
Next Day call
Hi..
My name is Iraj
I booked you an appointment
On: Day /Date
to see the:
Vehicle Year/Make/ Model
I follow up to see if you had a chance to see the car?
* Customer:
A: • I didn’t have a chance to go to the appointment.
Q: ( sure, would you like to reschedule the appointment for you? )
* * * * * *
A: • I see the car and bought it.
Q: (Congrats, when do you plan to pickup the car?)
* * * * * *
A: • See the car but didn’t bought the car.
Q: ( sure, are you still in market? I can send you our website, we have 900 cars to choose)
* * * * * *
A: • See the car but bought a different car from same dealer.
Q: (Congrats, what did you buy if you don’t mind me to ask? And when do you plan to pickup the car?)
* * * * * *
A: • I buy a car from different dealers.
Q: (Congrats, what’s name of dealer? And what did you buy if you don’t mind me to ask? )
* * * * * *
A: • I am not in market anymore.
Q: ( thank so much for your time)
Process Car Catch
What is the Process:
- Refer to the leads from all social media platforms:
Facebook, email, etc.- When the customer has queries, please refer to the website to answer.
https://www.approvalguy.ca/catch-faq/
If an answer is missing on the website, let us know, we will add it to the page.
- Every follow up question and answer should lead to book an appointment page. As soon as a customer books an appointment for a test drive, financing or…
We will get an appointment request on info@ApprovalGuy email.
- After the appointment request email is received follow the steps below:
- Step1:
Add customer information to Car Catch Hubspot & Google.com/spreadsheets call: (Book)
- Step 2:
Send welcome email from Car Catch Hubspot.
(#20 Welcome to Car Cat Catch Canada)
- If the customer requests for a test drive or intends to trade. Make sure the car is available by following the steps below:
– Check the dealership website.
https://www.approvalguy.ca/catch-dealerships/
– Call the dealership.
Dealer name & Phone number is:
https://www.approvalguy.ca/catch-dealerships/
– Once certain that the car is available, book an appointment on Car Catch google calendar:
https://calendar.google.com/calendar/u/0/r
- How to Book appointment on Google calendar:
Title: Customer first name + Customer last name + Customer phone number + Dealerships name
- Date:
Make sure to choose the right date and time as per customer request.
- Description:
Year, make and model of the car (2015 Honda Civic)
- If a car is not available/SOLD:
– Send an email from Hub spot email template:
(#22) Car Catch- SOLD Unit
– Remove the car from Facebook marketplace and Car Catch website.
- 24 Hours after the appointment:
1- Send an email from Hubspot template:
(#21) Car Catch- Follow-up next day
2- Follow up ( phone call with customer).
Also, update customer status on Hubspot. If the customer isn’t responding, call back again later.Important Note: Don’t forget to update the Hubspot.
Process Approval Guy
What is the Process:
- Refer to the leads from any social media platform:
Facebook, email, etc.
- When the customer has queries, please refer to the website to answer.
https://www.approvalguy.ca/catch-finance/.
If you don’t see the answer on the website, let us know, we will add it to the page.
- Every follow up question and answer at this point you should have the lead book appointment with us.
- Step1:
Make sure customer information is on the approval guy Hubspot.
- Step2:
Call the customer and explain the procedure on how to get them pre-approved from the bank.
- Step 3:
Send welcome email from Car Catch Hubspot.
(#1 Welcome to Car Cat Catch Canada)
- Step 4:
Send a text: financing application link:
- Hi…
It was my pleasure to talk to you over the phone.
Please click the link below and fill out the application for the bank pre-approval
www.approvalguy.ca/apply-financing
- Step 5:
When you get the financing application by email:
– Fill out personal information on dealertrack according to the customer’s driver license.
– Fill out employment information on dealertrack according to customers’ pay stubs.
(At this point, bank pre-approval is more important than the type of car the customer is considering).Important Note: After every step or activity, don’t forget to add updates on Hubspot (notes). After every step, update the customer by email (from email template or text).
Emails templates:
(#1) Welcome to Approval Guy
(#2) Fill out the financing application form
(#3) We go your application form
(#4) we need your SIN #
(#5) Send proof of Income(#8) Your application approved
(#9) You Need a Cosigner (#20) Welcome to Car Cat Catch Canada
(#21) Car Catch- Next day follow up
(#22) Car Catch- SOLD Unit
(#23) Car Catch- Sorry I missed you
email Templates #
(#1) Welcome to Approval Guy
(#2) Fill out the financing application form
(#3) We go your application form
(#4) we need your SIN #
(#5) Send proof of Income
(#6) Follow up approval guy.
(#8) Your application approved
(#9) You Need a Cosigner
(#20) Welcome to Car Cat Catch Canada
(#21) Car Catch- Next day follow up
(#22) Car Catch- SOLD Unit
(#23) Car Catch- Sorry I missed you
(#24) Appointment confirmation sent
(#30) Dealers Welcome
(#31) after sales email (dealer)
(#32) Redeem your $50 Gas Card
SOLD Questions
SOLD unit text
So sorry, the vehicle you are asking for is SOLD, But please check out our car inventory, If you‘re interested of any let me know:
www.CarCatch.ca
Insurance
SOLD unit text
Nauman
All-Risks Insurance brokerage
613 302-3078
______________________
Frank Carney, PI Advisor II RIBO
Title | BrokerLink
T: 613-354-2092 ext. 83966
F: 613-264-0663
fcarney@brokerlink.ca
______________________
Rabih Salami
Allstate Insurance Company of Canada
Ottawa South
2950 Bank St. Unit 8
Ottawa, Ontario, K1T1N8
(613) 260-5289
rsalami@allstate.ca
______________________
Melissa Stroud, RIBO, CIP
Insurance Advisor II | BrokerLink
T: 613-256-1149 ext. 82850
F: 613-256-7574
mstroud@brokerlink.ca
Brokerlink Inc.
359 Ottawa St PO Box 1149, Almonte ON K0A 1A0
______________________
Briana Lewis |RIB(Ont.)
Customer Experience Specialist
email:
support@insurancehero.ca
office:
1-855-777-4376 Ext: 2008
______________________
Hasham
Allstate Insurance
613 314-8280