Credit bureaus collect information about your creditworthiness

Credit bureaus, also called credit reporting agencies (CRAs), are companies that collect and maintain consumer credit information. The three major CRAs in the U.S. are Equifax, Experian, and TransUnion, and they are all publicly traded, for-profit companies. There are other smaller, specialized agencies, but when creditors and lenders check your credit, they’ll very likely do so with one of the major CRAs.

The major CRAs receive credit-related information from the companies and lenders that you do business with. Lenders regularly report whether you’re paying your bills on time, if you’ve ever defaulted entirely, and how much debt you owe to them. The credit bureaus also pull relevant public records, like tax liens or bankruptcy information, from state and local courts. This information is included in your credit report as well.

CRAs can sell your information to companies that want to prescreen you for their products and service, and to businesses that have a legally valid reason for reviewing it. For example, a company with whom you’ve applied for credit would have a valid reason to look at your credit history.2

Note: Employers and landlords typically cannot access your credit report without your written permission.


Equifax has been around since 1899, and they operate or have investments in 24 countries. They offer credit fraud protection and identity theft protection to consumers, as well as selling credit reports to businesses. Consumers can purchase credit monitoring services that include their Equifax credit scores.

In 2017, Equifax’s reputation was blemished when it was hacked and suffered a data breach that divulged the critical personal information of 147 million consumers. Equifax has since made a tool available on its site where you can check to see if you were affected, and the company also tried to make amends by offering a free credit monitoring service to consumers whose information was breached.


Experian got its start in London when businesspeople there began sharing information on customers who did not pay their bills. These businesspeople formed the Manchester Guardian Society in 1826, which later became an integral part of Experian and reached around the world. Experian employs over 16,500 people in 39 countries and was named one of the “World’s Most Innovative Companies” by Forbes in 2018.

Experian uses the FICO 8 credit score calculation system and offers a Credit Tracker by subscription. You’ll get your credit score as well as your credit report if you subscribe for $19.99 per month.5


TransUnion started as a holding company for a tank car company in 1968, and then it branched out from there into credit reporting. By 1988, the company had full coverage and consumer information on every market-active adult in the U.S. Their database includes over 1 billion consumers in more than 30 countries.

If you’re worried that you’re a victim of identity theft or that you might be, you can place a freeze on your TransUnion credit report and TransUnion will take the extra step of notifying the other two CRAs that you’ve done so. You can also purchase a credit monitoring subscription with them for $24.95 per month.6

The Fair Isaac Corporation (FICO) is another major company in the credit industry. FICO developed and maintains the FICO credit score, but it is not a credit reporting agency. Although FICO compiles credit scores based on data from the major credit bureaus, it does not collect credit report data on its own.

Governing the Credit Reporting Agencies

The federal government has legislation—the Fair Credit Reporting Act (FCRA)—that regulates how these and other credit bureaus can and must operate.7 They’re monitored by the Federal Trade Commission because they handle sensitive information for millions of citizens.8

CRAs can only provide information and analytical tools to help businesses make decisions about whether to offer you credit and what sort of interest rate they should charge you. The bureaus themselves don’t make these decisions.

Credit Reporting Agencies Are Separate Entities 

Credit bureaus often have business relationships with the same banks, credit card issuers, and even other businesses that you might have accounts with, but they’re separate entities. Your account history will appear on one or all of your credit reports from these agencies because of their connections, but credit agencies don’t share your account information with each other. Credit freezes and fraud alerts are exceptions to this rule.9

Your creditors might report to all three of the major CRAs or just one or two of them, so the information contained on one credit report may be different from the others. When potential creditors and lenders check your credit, they might only pull one agency’s report because it’s usually less expensive for a business to check just one credit report.

Tip: It’s important that you review your reports from all three CRAs once a year to ensure that everything is correct. 

Viewing Your Reports 

You have a right to view your credit reports and receive a free report from each of the major CRAs once a year. Visit to make the request, or call 877-322-8228. You can also get a copy of your report at no charge if you’ve been turned down for credit, but you have to request it within 60 days of being declined.10

Additional credit reports can be purchased directly from any of the CRAs at any time if you want to check where you stand more than once a year. Although they’re separate entities, Equifax and Experian offer credit reports that include some information from the three major CRAs in a single document.

Disputing Information

You might want to contact a credit agency directly to dispute inaccurate information you’ve found in your report. A congressionally mandated study found that one in four consumers had an error on their credit reports affecting their credit scores. The same study reported that one in five consumers had an error on at least one of their three credit reports that was corrected by a credit reporting agency after being disputed.11 It’s a good idea to contact the credit bureau and the lender or company who submitted the inaccurate information. Do it in writing and keep copies of all correspondence. Below is the contact information for each bureau:

Phone: 800-685-1111
Mail: P.O. Box 105788, Atlanta, GA 30348-5788

Phone: 888-EXPERIAN (397-3742)
Mail: P.O. Box 9554, Allen, TX 75013

Phone: 800-909-8872
Mail: P.O. Box 2000, Chester, PA 19016

Fraud Alerts and Security Freezes

You can also reach out to any of the CRAs to place a fraud alert or credit freeze on your credit report if you have reason to believe that you’re a victim of identity theft. A credit freeze blocks access to your report, so you can’t apply for credit if you’ve put one in place. This service is often free, and you can lift the freeze at any time.

Placing a fraud alert works in much the same way, and it stays in effect for one year. An alert is always free, but you might have to pay to place a credit freeze in some states. It’s a good idea to freeze your account with all three major credit bureaus if you think there’s a problem.12ARTICLE TABLE OF CONTENTSSkip to section


  1. myFICO. “What’s in Your Credit Report?” Accessed Feb. 25, 2020.
  2. Equifax. “Who Is Allowed to Access Your Equifax® Credit Report?” Accessed Feb. 25, 2020.
  3. Equifax. “Equifax Data Breach Settlement.” Accessed Feb. 25, 2020.
  4. Federal Trade Commission. “Equifax Data Breach Settlement.” Accessed Feb. 25, 2020.
  5. Experian. “Consumer Products.” Accessed Feb. 25, 2020.
  6. TransUnion. “Credit Lock Plus.” Accessed Feb. 25, 2020.
  7. Federal Trade Commission. “Fair Credit Reporting Act,” Page 1. Accessed Feb. 25, 2020.
  8. Federal Trade Commission. “Credit Reporting.” Accessed Feb. 5, 2020.
  9. Experian. “What Are Credit Bureaus and How Do They Work?” Accessed Feb. 25, 2020.
  10. Federal Trade Commission. “Free Credit Reports.” Accessed Feb. 25, 2020.
  11. Federal Trade Commission. “In FTC Study, Five Percent of Consumers Had Errors on Their Credit Reports That Could Result in Less Favorable Terms for Loans.” Accessed Feb. 25, 2020.
  12. Federal Trade Commission. “Free Credit Freezes Are Here.” Accessed Feb. 25, 2020.